Ukraine's military intelligence agency claims a cyberattack disrupted Wildberries' payment and customer service systems, while sellers report payment delays.
Key facts
- •The cyberattack occurred between August 10 and 11, according to Ukraine's military intelligence.
- •Wildberries extended its payment processing window from five to seven business days following the disruption.
- •Ukrainian forces have conducted physical strikes on Wildberries logistics hubs in four Russian regions since mid-July.
- •Wildberries is Russia's largest online retailer, processing over 20 million orders daily.
- •The platform hosts more than 1 million vendors.
Ukraine's military intelligence agency (HUR) announced on August 15 that its cyber specialists successfully targeted the Russian e-commerce company Wildberries. The operation, conducted by the Cyber Corps community between August 10 and 11, reportedly disrupted the retailer's payment infrastructure and customer service channels.
By the numbers
Impact on Operations
According to HUR, the cyberattack caused significant disruption to Wildberries' remote customer service and payment processing systems, leading to a surge in user complaints. While the Kyiv Independent could not independently verify the full extent of the damage, Wildberries sellers reported delays in receiving payments following the incident. Wildberries representatives attributed these delays to unspecified technical issues. Reports indicate the company has extended its payment processing period from five to seven business days.
Broader Targeting of Logistics
The cyber operation coincided with a series of physical strikes against Wildberries facilities, which HUR claims support Russian military logistics. Ukrainian forces have targeted the company's warehouses in the Vladimir, Tula, Sverdlovsk, and Voronezh regions since mid-July, including an overnight strike on a Voronezh hub on August 11. While Wildberries and the Kremlin deny the company supplies the Russian military, the platform lists dual-use goods such as night-vision equipment, body armor, and fiber-optic cables suitable for drone production.
Timeline
- Mid-JulyUkrainian forces began targeting Wildberries logistics infrastructure.
- August 10–11Cyber Corps members conducted a cyberattack against Wildberries.
- August 11A logistics hub in Voronezh Oblast was targeted by a physical strike.
- August 13Reports emerged that Wildberries extended payment processing times to seven business days.
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This article was independently rewritten by ManyPress editorial AI from reporting originally published by Kyiv Independent.
