Russia's largest online retailers, Ozon and Wildberries, have updated their terms to limit liability for goods lost or damaged during military actions and drone attacks.

Russian e-commerce platforms Ozon and Wildberries have recently updated their seller agreements to exempt the companies from compensating merchants for losses caused by military actions, including drone strikes. These policy changes come as the marketplaces face potential damages from ongoing conflict, with recent Ukrainian drone strikes impacting Wildberries warehouses in the Moscow and Tambov regions.

Policy Changes at Ozon and Wildberries

Ozon revised its seller agreement to specify that the company is not liable for goods lost or damaged due to military action, shelling, mass unrest, or states of emergency. While the change was reported by the company’s media outlet on June 11, it gained broader attention in mid-July following attacks on competitor facilities. Similarly, Wildberries implemented a clause on July 7 that frees the marketplace from liability for failing to meet obligations during a drone attack.

Response to Warehouse Strikes

Following the drone strikes on its warehouses, Wildberries CEO Tatyana Kim stated that while the company is not contractually obligated to compensate sellers for lost inventory, it is currently developing plans for financial support. Kim noted that the company is determining payment amounts and will provide further details to partners through the seller portal. Additionally, Wildberries has pledged 2 million rubles to the families of individuals killed in the strikes and 1 million rubles to those in serious condition.